Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by FlorishOnline Ltd. (“FlorishOnline,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our services. These terms apply to all visitors, clients, and users of our website and services.

2. Services Description

FlorishOnline provides custom web design and development services, including but not limited to:

• Custom website design and development
• Social media marketing
• Search engine optimisation (SEO)
• Digital marketing consulting
• Website hosting (included free with every project)
• Content management via our dashboard

3. Client Responsibilities

To ensure successful delivery of your project, you agree to:

• Provide accurate and complete information about your business and project requirements
• Supply all necessary content, including text, images, logos, and brand assets, in a timely manner
• Respond to requests for feedback or approvals within a reasonable timeframe
• Ensure that all content you provide does not infringe on any third-party intellectual property rights
• Maintain the confidentiality of any account credentials we provide

Delays in providing content or feedback may result in extended project timelines. FlorishOnline is not responsible for delays caused by incomplete or late submissions from the client.

4. Pricing & Payment

All pricing is presented on our website or provided in a custom quote. Unless otherwise stated:

• Fees are one-time payments — there are no recurring monthly charges for standard website packages
• Payment is processed securely through Flutterwave, our third-party payment provider
• Full payment is required before your completed website is published to a live domain
• Prices are quoted in the currency displayed at checkout and are inclusive of applicable fees unless otherwise noted

Refund requests are handled on a case-by-case basis. If work has not yet commenced, a full refund may be issued. Once design work has begun, refunds will be prorated based on work completed.

5. Intellectual Property

Your Content

You retain full ownership of all content you provide to us, including text, images, logos, and other brand assets. By providing this content, you grant FlorishOnline a limited licence to use it solely for the purpose of building and hosting your website.

Our Work

FlorishOnline retains ownership of its proprietary code frameworks, design systems, templates, tools, and processes used to build your website. Upon full payment, you receive a perpetual, non-exclusive licence to use the custom design and content arrangement created specifically for your project.

Portfolio Rights

We reserve the right to display your completed website in our portfolio and marketing materials unless you request otherwise in writing.

6. Website Hosting

Every FlorishOnline website includes free hosting for as long as you remain a client in good standing. Our hosting service includes:

• SSL certificates for secure browsing
• Global content delivery for fast load times
• Regular backups and security monitoring

While we strive for maximum uptime, we do not guarantee 100% availability. We target 99.9% uptime and will make reasonable efforts to resolve any downtime promptly. Scheduled maintenance windows will be communicated in advance where possible. FlorishOnline is not liable for any losses resulting from temporary service interruptions beyond our reasonable control.

7. Revisions & Modifications

Each project includes a defined number of revision rounds as specified in your package or quote. Additional revisions beyond the included rounds may incur extra fees, which will be communicated before work begins.

After your website is launched, you can make content updates through your dashboard at any time. Structural or design changes requested after launch are treated as new work and quoted separately.

8. Termination

Either party may terminate the service relationship at any time with written notice. Upon termination:

• You will retain ownership of all content you provided
• We will provide a reasonable window (30 days) for you to export or migrate your content
• Hosting services will cease at the end of the notice period
• No refunds are issued for work already completed

We reserve the right to suspend or terminate services immediately if you breach these terms, use the website for illegal purposes, or fail to make required payments.

9. Limitation of Liability

To the maximum extent permitted by law, FlorishOnline shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. This includes, without limitation, loss of profits, data, business opportunities, or goodwill.

Our total liability for any claim arising from these terms or our services shall not exceed the total amount you paid to FlorishOnline for the specific service giving rise to the claim. This limitation applies regardless of the theory of liability.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Rwanda. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts located in Kigali, Rwanda.

11. Dispute Resolution

In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiation. If a resolution cannot be reached within 30 days, either party may pursue mediation before initiating formal legal proceedings.

All disputes shall be resolved in accordance with the laws of Rwanda and through the courts of Kigali, Rwanda, unless both parties agree to an alternative dispute resolution mechanism.

12. Changes to These Terms

We may update these Terms of Service from time to time. When we make material changes, we will update the “Effective Date” at the top of this page and notify affected clients via email. Continued use of our services after changes are posted constitutes acceptance of the revised terms. We encourage you to review these terms periodically.